Security Center

April 10, 2014 - Heartbleed Vulnerability Alert

Security researchers recently announced a system security issue, called the Heartbleed, that exploits vulnerabilities on websites. The Credit Union’s website and Online Banking platform are not at risk for this vulnerability because our systems do not use the same encryption that is being targeted by the Heartbleed Vulnerability. We have also reviewed our systems and verified that based on security assessment test results, this vulnerability does not exist within our environment.

We have been very proactive since this information was released on April 7. We have reviewed our systems and verified that based on security assessment test results, this vulnerability does not exist within our environment. 

March 24, 2014 - Text Message and Telephone/Phishing Scam Alert

Arizona State Credit Union has become aware of a new text message scam being circulated to both members and non-members. It is important to note that fraudsters send these text messages to a large list of random telephone numbers, hoping to reach a few members with the text message.

The current fraudulent message claims that Sun West Federal Credit Union has an urgent notification, and you must call a particular number. Upon calling that number, you receive instructions to provide sensitive information including credit card number, PIN and account number.

What to Watch For:

  • Messages from Financial Institutions You Are Not Affiliated With
  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

December 19, 2013 - Target Security Breach Alert

Target, an international retail corporation, reported a large security breach in its system. This has made millions of people who have credit accounts with Target or who have shopped there recently with credit or debit cards potential victims for identity and information theft.

The Credit Union is safe and secure. The data breach occurred within the Target system.

Here are some tips to help protect your personal information:

  • Check your account statements to ensure all activity is yours and report suspicious activity immediately.
  • Do not give out your personal information - including account numbers, credit and debit card numbers, PIN information, etc. - to anyone.
  • When using your PIN, ensure that no one can see your PIN number.
  • Do not respond to emails or phone calls asking for your personal information. The Credit Union will never solicit you for personal information via email or over the phone.

Please contact us immediately if you have any questions about your Credit Union accounts.

October 4, 2013 - Text Messaging Scam Alert


Arizona State Credit Union has become aware of a new text message scam being circulated to both members and non-members. It is important to note that fraudsters send these text messages to a large list of random telephone numbers, hoping to reach a few members with the text message.

The current fraudulent text message claims that "you need to call Arizona Federal Credit Union regarding the suspension of debit card." You are then prompted to call a number with instructions to provide sensitive information including Credit Card Number, PIN and Account Number.

What to Watch For:
  • Messages from Financial Institutions You Are Not Affiliated With
  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

October 4, 2013 – Cash Withdrawal Scam Alert

The government shutdown has produced a number of fraudulent emails and other communications designed to create fear, misinform and prey upon elderly and low information individuals. We have heard that similar emails claim that banks and credit unions are unsafe because the government can no longer insure deposits due to of the financial crisis. They urge depositors to remove large amounts of cash from their accounts.

Keeping large amounts of cash in a home is dangerous for many reasons, but mostly because once cash is damaged or destroyed in any way it cannot be replaced. The threat of theft, fire or loss due to other disasters is high and so is the personal safety of those in possession of large amounts of cash.

Arizona State Credit Union is fully insured by the National Share Insurance Fund as administered by the NCUA. All of our deposits are fully insured up to $250,000 per depositor. The federal government shutdown has had no impact on the safety of our deposits or the operation on the NCUA. Not one penny of insured savings has ever been lost by a member of a federally insured credit union.

February 14, 2013 - Phishing emails posing as TurboTax messages

The credit union has learned of a Phishing email scam taking place where members and non-members receive an email posing as a TurboTax Message.  If you receive emails that appear to be from TurboTax stating that “Your State Return Has Been Rejected,” please be aware that these are not from Arizona State Credit Union or TurboTax. Please do not open the attachment and do not forward the email. Delete the email. The email does not contain a link; however, the email has a .zip attachment that contains malware. Do not open the .zip file.

It is very important to remember that Arizona State Credit Union never asks for personal information by phone or through email.

Do not give out any information over the phone to unknown callers. Instead, contact your financial institution or credit card company directly to verify the validity of the message.

Learn More About Phishing

July 13, 2012 - Phone Scam Alert

The credit union has learned of a telephone scam taking place where members and non-members receive a phone call stating their credit or debit card has been compromised. The member is then asked to enter their account number and/or their pin number to verify the card. This is a scam called vishing.

It is very important to remember that Arizona State Credit Union never asks for personal information by phone or through email.

Do not give out any information over the phone to unknown callers. Instead, contact your financial institution or credit card company directly to verify the validity of the message.

Learn More About Vishing

April 4, 2012 - Increased Phishing Scams

CUNA Mutual Group sent out a warning for increased phishing attacks as a result of a recent Global Payments breach. These attacks could also target members who were not impacted by the breach.

Alert Details
All members should be aware of any suspicious emails, text messages or phone calls requesting personal or financial information, especially card data. The card information that may be requested includes: cardholder billing address, the 3 digit CV2 code found on the back of the card or enrollment/passwords for Verified by Visa. This card information was not part of the recent Global Payments breach. Criminals may ask members for this information to add to the other card data they may have obtained from the breach to perform card-present (key entered) or card-not-present (mail/telephone/internet) non-magnetic strip transactions.

We encourage members to never respond to emails, text messages or phone calls requesting this type of information. If a member receives a suspicious request, immediately contact the Credit Union.

CUNA Mutual Group will continue to monitor the Global Payments breach and provide notifications as new information becomes available.

Below are some important steps to help members avoid falling victim to internet fraud and reducing the risk of loss:

  • Maintain the newest version of anti-virus software on your computer and mobile device;
  • Do not open any embedded links from emails if you doubt the authenticity of the sender;
  • Arizona State Credit Union will never request any personal information via email,
  • Access your account(s) often to verify the balance and check for any unauthorized transactions - report any discrepancies immediately.

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

Learn More about Phishing
Learn More About Vishing

September 29, 2010 - DEBIT CARD ALERT for Out-of-State Travelers

Due to a high level of debit card fraud currently taking place, the Credit Union is temporarily blocking debit card transactions (ATM and point of sale) in many states outside of Arizona. If you are traveling outside of Arizona, please contact the Credit Union at 800.671.1098.

We are closely monitoring this situation and working with authorities on this issue. We expect it be resolved shortly, and at that time operations will return to normal. Thank you for your patience.

Remember, when a merchant asks "debit or credit," choosing credit can help give you enhanced security because you sign for purchases instead of using—and potentially exposing—your PIN number.

October 1, 2009 - Text Messaging Scam

Arizona State Credit Union has become aware of a new text message scam being circulated to both members and non-members. It is important to note that fraudsters send these text messages to a large list of random telephone numbers, hoping to reach a few members with the text message.

The current fraudulent text message claims that "you need to activate your Credit Union West debit card." You are then prompted to call an 800 telephone number with instructions to provide sensitive information including Credit Card Number, PIN and Account Number.

What to Watch For:

  • Messages from Financial Institutions You Are Not Affiliated With
  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

March 24, 2009 - Vishing Scam Alert

The Credit Union has become aware of a new Vishing scam being circulated to both members and non-members. It is important to note that fraudsters call a large list of random telephone numbers, hoping to reach a few members with automated recordings.

The current Vishing scam claims that the member's debit card has been suspended and requests that they press "1" to reactivate the account. Once the member presses "1," the recording requests their 16 digit card number.

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

What to Watch For:

  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

Fraudsters use these phone calls to obtain personal account information and then use it to illegally withdraw funds. Never respond to emails or phone numbers asking for account or personal information and never follow a link within these emails.

Heartland Payment Systems Data Breach
February 4, 2009

As you may have heard, Heartland Payment Systems, a major national debit and credit card processing service company, has been compromised as a result of a security breach. The Princeton, NJ based merchant processor provides services for approximately 250,000 businesses nationwide including restaurants and pay-at-the-pump gas stations. Heartland is not a vendor of Arizona State Credit Union or associated with Arizona State Credit Union in any way, rather they process credit card and debit card transactions for merchants you may do business with.

Please be assured that Arizona State Credit Union and Visa are dedicated to protecting your financial information. As always, we strongly encourage you to review your monthly statement carefully and call us immediately if you see any suspicious activity.

Remember that in the rare event fraud does occur, as a Visa cardholder you are protected with Visa's Zero Liability* policy, which means you pay nothing for unauthorized purchases on your account.

View Recent Fraud Alerts