Fraud Alerts

October 4, 2013 - Text Messaging Scam Alert

Arizona State Credit Union has become aware of a new text message scam being circulated to both members and non-members. It is important to note that fraudsters send these text messages to a large list of random telephone numbers, hoping to reach a few members with the text message.

The current fraudulent text message claims that "you need to call Arizona Federal Credit Union regarding the suspension of debit card." You are then prompted to call a number with instructions to provide sensitive information including Credit Card Number, PIN and Account Number.

What to Watch For:
  • Messages from Financial Institutions You Are Not Affiliated With
  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

 It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

October 4, 2013 – Cash Withdrawal Scam Alert

The government shutdown has produced a number of fraudulent emails and other communications designed to create fear, misinform and prey upon elderly and low information individuals. We have heard that similar emails claim that banks and credit unions are unsafe because the government can no longer insure deposits due to of the financial crisis. They urge depositors to remove large amounts of cash from their accounts.

Keeping large amounts of cash in a home is dangerous for many reasons, but mostly because once cash is damaged or destroyed in any way it cannot be replaced. The threat of theft, fire or loss due to other disasters is high and so is the personal safety of those in possession of large amounts of cash.

Arizona State Credit Union is fully insured by the National Share Insurance Fund as administered by the NCUA. All of our deposits are fully insured up to $250,000 per depositor. The federal government shutdown has had no impact on the safety of our deposits or the operation on the NCUA. Not one penny of insured savings has ever been lost by a member of a federally insured credit union.

February 5, 2013 - Bashas', AJ's and Food City Transactions

Today, store officials at Bashas', AJ's and Food City urged customers to check their debit and credit card transaction statements after a massive attack on their systems that allowed criminals access to all debit and credit card information.

A Bashas' spokeswoman said some criminals gained access to parts of their systems to get payment information. This was accomplished by hacking their systems and inserting malware that compromised their security.

Any Arizona State Credit Union members who shop at these stores should check their statements and/or log on to Online Banking to check their transactions for any possible fraudulent activity. Should you have any questions or concerns, please contact our Member Information Center at 800.671.1098.

 

March 5, 2012 - Fake Email Scheme

The FBI recently sent out a warning of a new spam email scheme that involves a type of malware called "Gameover".

In this scheme, the Credit Union member receives a fake email from a Federal Agency (NACHA, the Federal Reserve, the FDIC or NCUA) attempting to trick the recipient into opening a link to resolve some type of problem with their account or deal with a recent transaction. Once the link is opened, "Gameover" takes control of the person's computer and thieves have access to usernames, passwords and eventually money in the account.

While warnings of phishing scams have been widely publicized, this is just a reminder of how susceptible account holders can be to malicious attacks. Below are some important steps to help your members avoid falling victim to internet fraud and reducing the risk of loss:

  • Maintain the newest version of anti-virus software on your computer and mobile device;
  • Do not open any embedded links from emails if you doubt the authenticity of the sender;
  • Arizona State Credit Union will never request any personal information via email, and
  • Access your account often to verify the balance and check for any unauthorized transactions - report any discrepancies immediately.

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone. Emails may contain links to our website or other sites related to our industry. If you prefer not to use the link in the email, please visit our website by typing our web address into your web browser. Please contact us immediately if you ever have questions or concerns about suspicious emails you may have received from us.

Learn More About Phishing
Learn More About Vishing

January, 23, 2009 - Text Message Scam Alert

The Credit Union has become aware of a new text message scam being circulated to both members and non-members.  It is important to note that fraudsters send these text messages to a large list of random telephone numbers, hoping to reach a few members with the text message. 

The current fraudulent text message claims that "we have detected unusual activity on your account." You are then prompted to call an 800 telephone number with instructions to provide sensitive information including Credit Card Number, Pin Number, and Account Number.

What to Watch For:

  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

It is very important to remember that Arizona State Credit Union never asks for personal information through text message, email or by phone.  Arizona State Credit Union never provides a link to a website through email.

Learn More About Phishing
Learn More About Vishing

January 22, 2009- Phishing Scam Alert

The Credit Union has become aware of a new phishing email being circulated to both members and non-members. It is important to note that fraudsters send these phishing messages to a large list of random email addresses, hoping to reach a few members with the email. They are "phishing" for members from these random addresses.

The current phishing email claims that your Arizona State Credit Union Online Banking Account is temporarily suspended due to a "Billing Failure." The fraudulent email provides a link to a website that appears to be Arizona State Credit Union's Online Banking web page. After logging in to the fraudulent Online Banking page, you are then asked for sensitive information including Name, Email Address, Credit Card Number, Expiration Date, Card Verification Number, and ATM PIN.

The email further states that "If you fail to provide required information your account will be automatically deleted from the Arizona State Credit Union database."

It is very important to remember that Arizona State Credit Union never asks for personal information through email or by phone. Arizona State Credit Union never provides a link to a website through email.

What to Watch For:

  • Urgent Requests for Personal Information
  • A Link to a Website in the Email
  • Threats, Urgency, and Too-Good-to-Be-True Offers

Fraudsters use these emails to obtain this information and then use it to illegally withdraw funds. Never respond to emails or phone numbers asking for account or personal information and never follow a link within these emails.

July 7, 2008 -Phishing Scam Alert

The Credit Union has become aware of a new phishing email being circulated to both members and non-members.  It is important to note that fraudsters send these phishing messages to a large list of random email addresses, hoping to reach a few members with the email.  They are "phishing" for members from the random addresses.     

The current Phishing email claims that you will receive an $80.00 deposit into your account for taking a "quick and easy survey."  The fraudulent email provides a link to a website that appears to be a survey from the Credit Union.  Once you click the "Submit Form" button on the fake survey, you are taken to a page to enter information for the "Account to credit your $80 reward."  This page then asks for sensitive information including Credit Card Number, Expiration Date, Card Verification Number, and ATM PIN. 

It is very important to remember that Arizona State Credit Union never asks for personal information through email or by phone. Arizona State Credit Union never provides a link to a website through email.

Fraud Alert Archive