For Immediate Release
May 19, 2009
Local Contact: Paul B. Stull
Arizona State Credit Union
Telephone (602) 467-4062
Arizona State Credit Union Associate Helps Save Member's Life After Pharmacy Error
Associate Rushes to a Member's Home Preventing Her from Taking Potentially Life Threatening Dose of Medication
Phoenix, Ariz. - An Arizona State Credit Union associate was able to prevent a member from taking a potentially fatal level of insulin mistakenly given to her by a pharmacy. While not part of any of its services or employee training, Arizona State Credit Union associate Christina Maulfair received a call from the member's pharmacy when it realized it had wrongfully given the member too heavy a dose of medication. The pharmacy had no contact information for the woman except the credit union debit card she used to pay for the medicine.
"I never expected to receive a call like this, but luckily this scary situation has a very happy ending," said Arizona State Credit Union associate Christina Maulfair. "Everyone here would have done exactly the same thing, and I'm just so glad I was able to reach her in time."
Denise Dewyer routinely purchased an over-the-counter version of insulin from the pharmacy, but was mistakenly given the prescription-strength version instead, which is concentrated and five times as potent. The pharmacy, realizing its error, had no way of contacting her so they looked up her debit card records and called Arizona State Credit Union, reaching employee Christina Maulfair.
To protect her member's privacy, Maulfair would not release the contact information to the pharmacy and instead tried contacting Dewyer herself. When the phone call went unanswered, Maulfair rushed to Dewyer's home. Repeated knocking on the door went unanswered, so Maulfair, not giving up, wrote multiple urgent notes and posted them at every doorway. Dewyer found the notes a short time later and was able to contact her pharmacy before taking what could have been a fatal dose of the medicine.
"I want to express my deepest gratitude to Christina for going above and beyond and preventing me from using medication that could have killed me," said Dewyer. "It's not often that you get to thank someone for saving your life. I have had an account with the credit union for over 15 years, and won't be going anywhere else."
By acting quickly and refusing to give up, Arizona State Credit Union reinforces its unwavering commitment to its members, providing unparalleled service, and never hesitating to go above and beyond the call of duty.
About Arizona State Credit Union
Arizona State Credit Union is a $1.3 billion full service not-for-profit financial cooperative with a statewide branch network serving the people of Arizona. More than 133,000 Arizonans turn to Arizona State Credit Union for outstanding service and value. Arizona State Credit Union has grown dramatically since its founding in 1951, providing a full line of financial products and services at 21 branches across the state. Nearly 60 years of excellence and outstanding customer service has helped the Credit Union become a three time winner of Arizona Business Magazine's Ranking Arizona, and a three time recipient of the Peter Barron Stark & Associates Award for Workplace ExcellenceTM. Arizona State Credit Union is headquartered in Phoenix and welcomes membership from businesses and individuals throughout the state. Reach us at 800.671.1098 or visit us at www.azstcu.org.